Hackers wishing to get and expose your personal information also target Viber, one of the most well-known and widely used chat programmes worldwide. There’s only one thing to do if they hacked your Viber account and you can’t get into it: get in touch with the business right now.
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How can someone hack my Viber account?
A hacker can most easily access your Viber account by providing you a PIN code, which you then (voluntarily) provide them. There are several deft ways to do this, and I’ve witnessed them pitch several ideas based on the circumstances.
Here are the two methods that I have observed hackers using to access some Viber accounts:
- They phone and claim to be from the tax office (or something similar) and to need to make a deposit into your account. They want the PIN you will get on your Viber account to verify it.
- They phone to inquire about a used item you are selling online, but they claim it is a gift for someone they love and refuse to pay with cash on delivery. They request your bank account, then a little while later they phone to inform you that they were unable to deposit the money because your bank account would not allow it. To enable the payment to be accepted, they ask that you forward them the PIN code you got from the bank in your Viber.
Whatever the reason, once you provide them the PIN number, they have direct access to your Viber account and all of your devices disconnect.
That happened a few months back when a friend of mine came for assistance as she was unable to obtain the SMS code required to access her Viber account and enter into it. When I questioned her, she said that she was going to sell her PlayStation 4 on a Greek website when someone contacted and demanded payment right away.
He requested to transfer money to her bank account instead of paying through the courier, she informed her. Several minutes after she provided the details—her name, last name, and iBAN number—he called her again to let her know that he was having trouble sending the money and that his bank account was requesting a verification number.
She followed his instructions to provide him the PIN code she would receive in her Viber account so that his bank could confirm the transfer, and a few seconds later she was locked out of her account.
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Why can’t I access my Viber Account?
Probably many times before, you’ve attempted to reactivate your Viber account and found that either the service no longer recognises your phone number or the code is never delivered to you as an SMS. Since it is a whole block, it hardly matters what fault it displays.
You see, Viber’s security mechanism recognises when a hack is done a specific method and then totally disables the phone number. That way, as every account on the service is inextricably connected to a phone number, a hacker won’t be able to use the same account again.
For the highest degree of security, you and the hacker lose access to this account. You will need to get in touch with them, provide them with all of your personal details, and then wait for the instructions in order to get back access.
How to get access and restore a hacked Viber account
You should stop right now if you’ve attempted repeatedly to access your Viber account but you either never receive the PIN code by SMS or email or you get a notification stating this account doesn’t exist. You could be making things more difficult for yourself.
The sole actions I have seen that are efficient and successful are those listed below. Take some action if you want to get back into your account and prevent hackers from accessing your other accounts.
- Get in touch with your bank: Should you provide the hacker your PIN number, you must get in touch with them to request that your credit cards be cancelled or suspended.
- Change your password(s): Verify that you have changed and added something really strong if you have cause to think the hackers may have obtained further information or access to your other social media accounts.
- Contact Viber: Make sure the title of the form you fill out on the official Viber website says “My Viber account was hacked.”
It is imperative that your initial communication summarise what that transpired with the Viber crew. You will need to go into great length on how you sent the hacker the PIN code and what transpired next.
After then, the firm will tell you to give it another shot. Once you do, the same issue will either arise or you will be able to access your account. Revert to the email they gave you and say you are having the same issue if it is not fixed.
Viber will next either unblock your account or text you a special code that you may use to unblock the number and get back into your account.